Terms and Conditions for Gardeners Somers Town

These Terms and Conditions apply to all services supplied by Gardeners Somers Town and set out the basis on which bookings, work and payments are handled. They are intended to make the relationship between the client and the gardening service clear, fair and practical. By making a booking, the client agrees to be bound by these terms, whether the work involves regular garden maintenance, one-off garden tidy-ups, soft landscaping, planting, pruning, lawn care or other agreed outdoor services.

For the purposes of these terms, references to “we”, “us” and “our” mean the gardening service provider, while “you” and “your” mean the client or person requesting the service. These terms are written to support a professional and transparent service arrangement and may be updated from time to time where needed. Any changes will apply only to future bookings unless otherwise agreed in writing.

A booking is not confirmed until we have accepted the request and, where required, received any deposit or advance payment agreed at the time of booking. A quote, estimate or availability check does not by itself create a binding contract. We reserve the right to decline any job if the work is unsuitable, unsafe, outside the scope of our services, or cannot be completed within the time, equipment or staffing available.

Booking Process

All bookings for Gardeners Somers Town services should be made with accurate information about the property, the size and condition of the garden, access arrangements, parking restrictions where relevant, and any particular requirements or concerns. Where possible, we may ask for photographs or a description of the work in order to provide a more reliable estimate. If the information provided is incomplete or inaccurate, the price, timing and scope of the work may need to be adjusted.

We will normally confirm the proposed service date, the type of work to be carried out and any assumptions on which the quote is based. If the job changes once work has started, for example because additional clearance, disposal, repairs or specialist equipment are needed, we may revise the price accordingly. Any significant variation will be discussed with you before extra work is undertaken, unless immediate action is required for safety reasons or to prevent damage.

You are responsible for ensuring that we have reasonable access to the property at the agreed time and that the area to be worked on is safe and ready for the service. This includes informing us of hidden hazards, pets, fragile items, underground services, shared access issues, or anything else that could affect the performance of the work. If access is delayed or denied, we may charge for lost time or make a separate call-out fee where reasonable.

Payments and Charges

Prices may be provided as fixed quotes, hourly rates or estimated charges depending on the nature of the service. Unless otherwise stated, all prices are quoted in pounds sterling and may be subject to VAT where applicable. A quote remains valid only for the period stated in the quotation, or if no period is stated, for a reasonable time based on the circumstances at the date of issue.

Payment terms will be confirmed before work begins. In many cases, payment is due upon completion of the service, although deposits, staged payments or advance payment may be requested for larger or repeat jobs. We reserve the right to request cleared funds before booking a date, especially where specialist materials, labour planning or disposal arrangements are required. Late payment may result in additional charges for administration, reminders or recovery, to the extent permitted by law.

Unless we agree otherwise, payment must be made in full without set-off or deduction. If an invoice is disputed, you should notify us promptly and provide the reason for the dispute. Undisputed amounts remain payable by the due date. Where a client cancels after materials have been purchased or labour has been scheduled, we may retain any non-refundable deposit and charge for costs reasonably incurred.

Cancellations, Rescheduling and Delays

You may cancel or reschedule a booking by giving reasonable notice. Because staffing and equipment are arranged in advance, short-notice cancellations may lead to a charge. The amount charged will depend on the timing of the cancellation, the nature of the work and any non-recoverable costs already incurred. Where a deposit has been paid, it may be used to cover such costs unless otherwise agreed in writing.

If we need to cancel or reschedule due to severe weather, illness, equipment failure, safety concerns or other circumstances beyond our control, we will aim to offer an alternative date within a reasonable period. We will not be liable for indirect losses arising from a cancellation or delay caused by events outside our reasonable control, although we will take reasonable steps to minimise inconvenience. Gardeners Somers Town works with natural conditions in mind, and some tasks may need to be postponed if conditions are unsuitable.

In the event that access is unavailable, the property is not ready for work, or you or your representative are not present when required, we may treat the booking as cancelled by you or charge a wasted attendance fee. We will always act reasonably in deciding whether a fee applies and will consider whether the issue could have been resolved with prior notice or simple rearrangement.

Scope of Work and Service Standards

We will carry out the agreed services with reasonable care and skill, using appropriate methods and equipment for the task. The exact outcome of any gardening work may depend on plant condition, weather, season, soil quality, previous maintenance and other site-specific factors. As a result, no guarantee is given that all jobs will produce the same visual result or that all plants will survive after treatment, pruning or relocation.

Any advice provided by our team is given in good faith and based on the information available at the time. However, gardening is influenced by changing environmental conditions, so recommendations should be considered as practical guidance rather than a guarantee of future results. If you choose to proceed against our advice, or request a specific method that carries inherent risk, you do so at your own responsibility unless we expressly agree otherwise.

Where we supply materials, plants or products, we will use reasonable care in selecting items that are suitable for the intended purpose. Natural products may vary in colour, size, growth habit and performance, and minor variations will not amount to a defect. Any descriptions, illustrations or examples are provided for general information only.

Liability and Limitations

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under English law. Subject to that, we shall not be liable for loss or damage arising from circumstances beyond our reasonable control, including adverse weather, plant disease, hidden defects, third-party interference, vandalism or pre-existing property issues not reasonably discoverable during the job.

We are not responsible for damage caused by items or structures that are already weak, unstable, defective or improperly installed, unless the damage is directly caused by our negligence. This includes, for example, brittle fencing, cracked paving, old irrigation systems, decayed timber, overgrown roots, concealed cables or pipes, and similar conditions. If there is any known risk, you should tell us before work begins.

Our total liability for any claim arising out of a service, whether in contract, tort or otherwise, shall be limited to the amount paid or payable for the specific service giving rise to the claim, except where the law requires otherwise. We will not be liable for loss of profit, loss of business, loss of enjoyment, indirect loss or consequential damage. This limitation is intended to be fair and proportionate to the value of the work performed.

Waste, Green Waste and Regulatory Requirements

Waste created during the provision of Gardeners Somers Town services may include grass cuttings, hedge trimmings, branches, leaves, soil, old plants, packaging and other green waste. Where agreed, we may remove waste from the property and dispose of it using lawful and responsible methods. You acknowledge that the generation, separation, transport and disposal of waste are subject to applicable waste regulations and local authority requirements, and we will handle waste in accordance with those obligations.

We reserve the right to charge separately for waste removal, loading, transport and disposal, especially where the volume of waste is greater than expected or where the waste includes bulky, heavy or contaminated material. Waste that is not green waste, such as broken household items, builder’s rubble, hazardous materials, chemicals, asbestos, oils or sharp objects, will not be removed unless specifically agreed and lawful to do so. Any such item must be disclosed in advance.

Unless otherwise agreed, waste left behind by us remains our responsibility until removed from site in accordance with the agreed disposal arrangement. However, you are responsible for ensuring that waste already on the property is correctly identified and separated from the materials generated during our work. If you ask us to leave waste on-site, you accept responsibility for its storage, movement and eventual disposal after the job is complete.

Client Responsibilities

You must ensure that all instructions are lawful, accurate and capable of being carried out safely. If the work involves pruning or removing plants, trees or hedges near boundaries, you are responsible for confirming that you have the necessary rights, permissions or consents. We may refuse to carry out work that appears unlawful, unsafe or likely to breach a third-party right, even where it has been requested by the client.

You should also secure pets, children, valuables and fragile items before the service begins. Although we will act carefully, outdoor environments can contain sharp tools, moving equipment and loose materials. We are not responsible for items left in areas being worked on unless loss or damage is caused by our negligence. If necessary, we may pause work until the area has been made reasonably safe.

Any keys, access codes or security arrangements shared with us for the purpose of completing the service will be treated confidentially and used only for the booking concerned, subject to operational need. We may refuse to retain keys or access credentials if doing so would create an unreasonable security risk or if the arrangement is not suitable for our working practices.

Complaints, Changes and General Terms

If you are unhappy with any aspect of the service, you should raise the matter as soon as possible so that we have a fair opportunity to review and, where appropriate, remedy the issue. The chance to inspect the work promptly can be important where natural conditions change quickly. A complaint does not remove the obligation to pay for undisputed work already completed.

We may assign or subcontract some or all of the service where reasonably necessary, provided that the standard of performance remains consistent with these terms. We may also update these terms from time to time. If a term is found to be invalid or unenforceable, the remainder will continue in full force and effect. No failure to enforce any term will be treated as a waiver of our rights.

These terms constitute the entire agreement between the parties in relation to the service, unless a separate written agreement states otherwise. They apply to all standard bookings made with Gardeners Somers Town and are governed by the laws of England and Wales. Any dispute arising under or in connection with the service shall be subject to the exclusive jurisdiction of the courts of England and Wales.